Frequently Asked Questions
Everything you need to know about shopping with SMBC
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the country.
How do I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
SMBC accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Currently, we only ship to domestic addresses. We are working on expanding our logistics to support international customers in the near future.
How can I contact customer support?
Our support team is available via the 'Contact Us' page or through our direct email at [email protected]. We aim to respond to all inquiries within 24 hours.